Why Does RoseGal Ask Me To Verify My Payment?

If Rosegal asks you to verify your payment, this means that your order has been held for a standard anti-fraud check by Rosegal. 

Sometimes, unfortunately, online fraudsters steal people's credit card details or PayPal accounts.

Then, they use the stolen details to order products online. When you pay us your credit card or bank card payment is processed by PayPal and not by the credit card company directly. Therefore, we have not seen any of your financial details or your credit card details.

This is why we have to ensure whether the payment was authorized by the payment account holder or not. To protect everyone against a small number of fraudsters, we have to apply these random ID checks.