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- Subject: What If My Package is Delayed/Held By Local Customs?
Usually, parcels will clear through local Customs with no issues and very limited delays. In the majority of the rare cases subject to a delay in Customs, the products are rele...
- Subject: Do I Need To Pay Any Tax?
Rosegal will not charge you any tax for your purchase. However, depending on your location, you may have to pay import tax or other duties once the package arrives in your coun...
- Subject: What Benefits You Get from RoseGal Affiliate Program
1. Huge customers base due to our fabulous goods, worldwide free shipping and 30 days unconditional return. 2. Competitive tiered commission rate ranging at 3%-10%. 3. Biggest ...
- Subject: Does RoseGal Offer Free Shipping?
We offer free shipping worldwide on all of our items. Please note that only flat rate shipping is offered for free. If you would like to upgrade your shipping option you...
- Subject: Will You Restock The Items Again?
If an item appears as 'Out of stock' it usually means that this is a popular item, in which case we will aim to restock within 1 week. However, there are exceptio...
- Subject: Can I Place An Order Over The Phone?
No, unfortunately we do not offer this service at the moment. We except online orders only.
- Subject: How Can I Contact Rosegal?
You can contact Rosegal's Customer Service team via 4 different channels: 1. For presale issues feel free to contact our Live Chat team who are available 24 hours a day.&n...
- Subject: Do You Have A Physical Store?
Unfortunately, we currently are online only. You can see our extensive clothing range all online at the click of a button.
- Subject: Do You Have A Catalog?
Unfortunately, we do not currently print a catalog. However, you can see our extensive clothing range all online at the click of a button.
- Subject: Will I Need To Sign For My Delivery?
On occasion, couriers may need a signature as proof of delivery. If you are not in at the time of delivery, the courier may attempt to leave your package in a safe location, or...