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- Subject: Who Is Liable For Tax And Duties?
The customer, as the importer, is solely responsible for all import taxes, sales taxes, and any other Customs-related charges. Rosegal unfortunately has no way of kno...
- Subject: Was I Charged More Than Once For My Order?
Your card is only charged once for the amount of the items you purchased during the payment process. Rosegal cannot take anymore than what you confirm to pay during the checkou...
- Subject: What Is The Difference Between A Wallet Refund And Refund To Original Account?
A Rosegal Wallet refund is applied to your RG account as store credit. It never expires and can be used towards your future orders. A refund to your original account will be pr...
- Subject: Who Is Responsible For The Return Shipping Fee?
In most cases, the customer is responsible for the returns shipping fee and this is non-refundable. However, in the event that Rosegal has made a mistake, we will refund...
- Subject: Do I Need To Pay For Shipping Insurance?
You do not have to, however we highly recommend that you do purchase the shipping insurance during the check out. Your parcel will be guaranteed in the event of any verified lo...
- Subject: How Do I Purchase Shipping Insurance?
Shipping insurance can be purchased easily during the check out. Simply check the box that says ‘Add shipping insurance to your order’ next to your chosen shipping method. ...
- Subject: How Do I Claim From The Shipping Insurance?
Please submit a ticket with your order number and provide us with the following information to submit a claim from your shipping insurance: A- For damaged goods, please provid...
- Subject: What Is Covered By The Shipping Insurance?
Rosegal shipping insurance covers 2 main events: . Whole package loss. . Damaged goods due to the delivery process. Please contact us with all your order details an...
- Subject: When Will You Resend A Package Or Refund Me?
We will typically offer you a refund once your delivery deadline has been met. We will inform you of this deadline through our Support Center. If we can verify that a...
- Subject: Is The Shipping Insurance Refundable?
Unfortunately, all shipping insurance fees are non-refundable once the item has been shipped out.
