Please contact us within 30 days of receiving your item. If you wish to return the item for an exchange or refund you will have to pay the shipping costs both ways. We will do...

All returns must first be approved by our customer service team. If approved, you will be provided with an RMA form containing our return address and return instructions. Retur...

Rosegal will get back to you within 1-3 business days of receiving the item to offer you compensation. If you choose a repair, we will send the item to the factory first and th...

Please follow the steps below to reset your password: 1. Select the 'Forgot your password?' option on the sign in page here: https://login.rosegal.com/m-users-a-sign....

Changing your password is easy, please follow the steps below: 1. Log in to your Rosegal account.  2. Click on 'Edit Profile' below your profile picture and choo...

First, kindly make sure you open the package and check the contents with attention before signing for the delivery.  If you discover that you have any items missing or...

We understand that we all make mistakes. You are welcome to contact us and to explain the situation to us in detail. - If the order has not yet shipped, then please contact us...

If you're having trouble logging in, you may be entering the incorrect information.  Please check the following details and try the steps below to see if your issu...

Yes, you can log in to Rosegal with your Facebook, PayPal or Google account, simply choose this option during the log in stage and follow the on screen prompts in the pop-up wi...

Unfortunately, Rosegal does not currently support this feature.