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- Subject: How to Change My Shipping Address
1. If you have not paid the order: You have to cancel it in your account and place a new one with the correct shipping address. 2. If you have already paid the order: ...
- Subject: How Can I Change The Products In My Order?
The order information cannot be modified once the order has been placed. Please see the conditions below: 1. If you haven’t paid for the order yet: You may cancel u...
- Subject: How to Change Payment Option
Unfortunately, once the payment method is selected it cannot be changed. If the order is still awaiting payment we suggest you cancel it and place a new one with your preferred...
- Subject: When Can I get Point Rewards For My Order?
You will receive the RG points for your order once the order status is 'Shipped' in your account. You will receive 1 point for every 1 USD spent. (Product val...
- Subject: Where Can I Find My RoseGal Points?
Your RG points can be found in your Rosegal account. Simply log in to your account and click 'My Points'. If you have used points on an order which is sti...
- Subject: Can I Get My RoseGal Wallet Refunded?
Yes. Please kindly Contact Us to get a refund for the Balance of RG Wallet. Note: For Paypal payment, refunds will be issued within 3-7 days business days. For Credi...
- Subject: Can I Get A Refund To My RoseGal Wallet?
Yes, we can. If you choose to receive your refund to your Rosegal Wallet we will also offer you extra points. Refunds to your Rosegal Wallet are given priority and can b...
- Subject: Can I Check My RoseGal Wallet Transactions?
Each and every transaction will be conveniently recorded in your Rosegal account. Simply log in and go to 'My Wallet' and click the 'Transaction Review' tab to ...
- Subject: How To Check My RoseGal Wallet?
Please follow these steps: 1) Log into “ My Account ”. 2) Go to “My Wallet”. 3) Set up a “Set Transaction Password” 4) Confirm your settings, and start your rewarding RG ...
- Subject: How Do I Apply My RoseGal Wallet To My Orders?
Applying your Rosegal Wallet to your order is easy. There are 2 different ways in which you can use your Wallet. Please see below for more details: You have enough balance ...