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- Subject: When Will My Order Be Processed?
If your order is on hold for a random payment verification check, you need to reply to us and send the following information in order to get your order released for processing:...
- Subject: Why Have I Not Received My Order 20 Days After Shipment?
Most postal deliveries will be received within 10-25 business days (not including weekends). It is possible your package is delayed due to an unforeseen circumstance such as e...
- Subject: How Can I Protect My Privacy?
You can hide any sensitive data such as date of birth or anything else that you view as confidential when sending any verification documents to us. However, your name must be s...
- Subject: Why Has My Tracking Information Not Updated?
Sometimes slight delays are possible on registered airmail websites regarding tracking information. Unlike DHL or FedEx, standard mail companies are just slower to updat...
- Subject: What If There Is No Tracking Number?
For flat rate shipping, if you haven’t purchased the tracking option during the check out, there will be no tracking number. However, please rest assured that your package is o...
- Subject: What Types Of Document Should I Provide?
For our payment verification process we may ask you for the following information: A picture of your ID that displays the payer's name, such as a passport page, drivers li...
- Subject: Why Should I Trust RoseGal?
We are a registered company that has been around for over 6 years and collaborate with well-known e-commerce service providers such as PayPal and McAfee. We are here to work wi...
- Subject: Why Are RoseGal Items So Cheap?
We buy large quantities of the same garments directly from the supplier, with very few middlemen, and sell the clothing in our own store. Rosegal has considerable experience wi...
- Subject: How Do I View Prices In My Own Currency?
On Rosegal prices are indicated and charged automatically in US dollars by default. However, you can view our prices in other currencies by clicking the currency converter in t...
- Subject: Pricing Disclaimer
Pricing of products sold by Rosegal are based upon figures calculated in U.S. Dollars (US$). Prices displayed in other currencies are converted from U.S. Dollars according to t...